Privacy Policy

Ladom Co. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ladom.co (the “Website”).

1. Information We Collect

We may collect the following types of information:

Personal Data You Provide Directly

• Name, email address, phone number, shipping/billing address
• Payment information (processed securely by our PCI-DSS compliant payment processors; we do not store full credit card details on our servers)
• Account credentials (if you create an account)

Automatically Collected Data

• IP address, browser type and version, operating system, device information
• Pages visited, time and date of visit, time spent on pages, referring URL
• Cookies and similar tracking technologies (see our Cookie Policy for details)

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders
• To communicate with you (order confirmations, shipping updates, customer support)
• To send marketing communications (only with your explicit consent/opt-in)
• To improve the Website, analyze usage, and enhance user experience
• To prevent fraud and ensure security
• To comply with legal obligations

3. Legal Bases for Processing (GDPR)

If you are located in the EEA, UK, or other GDPR-applicable regions, we process your personal data based on:

• Performance of a contract (e.g., fulfilling your order)
• Your consent (e.g., marketing emails)
• Our legitimate interests (e.g., fraud prevention, analytics)
• Legal obligations

4. Sharing of Your Information

We may share your data with:

• Payment processors (Stripe, PayTR, iyzico, etc.)
• Shipping and logistics partners
• Cloud service providers and analytics tools (Google Analytics, Cloudflare, etc.)
• Professional advisors (accountants, lawyers)
• Competent authorities when required by law

Data transfers outside the EEA are protected by Standard Contractual Clauses (SCCs) or adequacy decisions.

5. Data Retention

We keep your personal data only as long as necessary for the purposes set out in this policy or as required by law (e.g., tax and accounting requirements – usually up to 10 years).

6. Your Rights

Depending on your location, you may have the following rights:

• Access, rectification, or erasure of your personal data
• Restriction of processing or objection to processing
• Data portability
• Withdrawal of consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at . We will respond within 30 days (or 1 month under GDPR).

For California Residents (CCPA/CPRA)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale or sharing of personal information (we do not sell your data)
• Right to non-discrimination

7. Cookies & Tracking Technologies

We use cookies and similar technologies. You can manage your preferences via the “Cookie Settings” link in the website footer. See our separate Cookie Policy for details.

Security

We implement appropriate technical and organizational measures (SSL encryption, secure payment gateways, access controls) to protect your data. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Our Website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be notified via email or a prominent notice on the Website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Ladom Co. Email: Address: Yesilyali Mh 243 Nolu sk Arsin, Trabzon / Turkey

Data Protection Officer:

Data Controller: Ladom Co.